You would help us deliver great customer service to the communities we serve and make sure they are reassured and assisted when they need us the most.
You would work shifts and weekend and late hours coverage will be regularly needed.
Job Responsibilities
- Assist customers by taking phone calls, answering emails and replying to incoming chats
- Know our product inside out to educate and inform our customers
- Resolve customer inquiries and escalate issues, as needed
- Suggest improvements to our processes, policies, and documentation to meet customer needs
Job Qualifications
- Fluent English
- A minimum of one year experience in a call center
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- Preference for interacting with people all day in a high-paced environment
- Excitement about working on a small team and helping shape its culture as we grow
- Passion for work with a significant impact on the world
- Experience in the payment space
- Spent time living/working in Africa or Asia
- Additional languages – Italian, Spanish, German or Wolof are just a few examples!
Application Procedures : How To Apply
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